Terms & Conditions
Welcome to Pace Flowers & Gifts. These Terms & Conditions govern the use of our website and the purchase of any goods from it.
1. Website Use
When placing an order or subscription request with Pace Flowers & Gifts either via the website www.paceflowers.com.my or by WhatsApp at +60164184423, it is deemed that you have read and that you understand the following terms and conditions. By using this website, you agree to comply with these terms and conditions, which may be updated from time to time.
2. Orders and Payments
When you place an order, you are making an offer to purchase a product subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. Where our designs like a vase or basket it may not always be possible to include the exact items as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternatives.Pace Flowers & Gifts reserve the right to replace any item with another of equivalent value depending on availability.
3.1 Fresh flowers or fruits baskets/giftbox delivery service was ONLY available in Johor Bahru. We aim to deliver all orders as quickly as possible. Delivery times may vary based on the delivery location and other factors. We will not be liable for any delays in delivery. *During peak times, we reserve the right to extend our delivery times. Should we miss the specified delivery date during peak periods, but we still deliver the order, you will not benefit from a full refund.
3.2 Soap flower or dried flower collections available Nationawide shipping in Malaysia. *We are not able to guarantee a delivery date because deliveries are executed by a third party. We use 24-hour delivery service, Delivery days are 5 days a week with the exception of public holidays. Order made for delivery on a public holiday might be delivered the following working days unless otherwise specified.
4. Product Descriptions
We strive to ensure that all details, descriptions, and prices that appear on this website are accurate. However, errors may occur, and we reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice.
5. Returns and Refunds
5.1 All sales are final, and we do not accept returns unless the item you received is significantly different from the product description or if it arrived damaged. If this is the case, please contact us within 24 hours of receiving the product.
5.2 Pace Flowers & Gifts is not responsible any orders that the recipient refuse to accept. No refunds will be issued to the customer where the recipient, for any reason, refuses receipt of the item.
5.3 During peak times, we reserve the right to extend our delivery times, Should we miss the specified delivery date during peak periods, but we still deliver the order, will not benefit from a full refund.
6. Intellectual Property
All content available on the website, including but not limited to text, graphics, logos, and images, is our property and is protected by international copyright laws.
7. Limitation of Liability
Pace Flowers & Gifts will not be liable for any loss or damage caused by a user’s reliance on information obtained from this website.
You agree to indemnify, defend, and hold harmless Pace Flowers & Gifts, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs resulting from any violation of these terms and conditions or any activity related to your account by you or any other person accessing the website using your Internet account.
9. Changes to Terms
We reserve the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.
If you have any queries regarding these terms and conditions, please email us at: email@example.com
Last Updated: 11 Oct 2023 ~Pace